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Login Issues

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Trouble Shooting Research Account Login:

1. If you are having difficulty logging into the Research Platform please ensure you are using an account that begins with the letter R (e.g. RCA.SY2). 

2. Ensure that when asking for a Research Password reset you are using the account Username and not an email address.  Note: The reset will only send to the email attached to the account.  If the account isn't attached to your email, you won't receive reset details. 

3. When resetting your Research Password, ensure you use the rules.  

For more trouble shooting details, see DYK: Account Issues. If you're able to log into the Communication Space, there are additional trouble shooting details HERE.


If none of the above applies, please complete the form to the left. 

Trouble Shooting Communication Space Account Login:

1. If you are having difficulty logging into the Communication Space Portal, please ensure you are using an account that doesn't begin with a letter R. 

2. You are able to use either the email address associated with the account or the username to sign into the platform.  


If none of the above applies, please complete the form to the left.